SHIPPING/RETURN POLICY

Returns & Refunds Policy

Easy Returns:
We want you to love your purchase! If you are not completely satisfied, you can return most items within 30 days of delivery for a refund or exchange.

How to Return:

  1. Contact us at SmartCozyNest@gmail.com to request a return.

  2. Keep the item in its original condition and packaging.

  3. Ship the item back to us (return shipping costs may apply unless the item is defective).

Exclusions:
The following items cannot be returned:

  • Opened or used toys

  • Personalized or custom items

  • Clearance or heavily discounted items

Defective or Damaged Items:
If your item arrives defective or damaged, contact us within 7 days of receiving it. We will provide a full replacement or refund, including shipping costs.

Refunds:
Refunds are processed within 7–10 business days of receiving the returned item. Original shipping costs are non-refundable.

Contact Us:
For questions about returns or refunds, email us at SmartCozyNest@gmail.com.

✅ Returns

  • You may return eligible items within💰 Refunds

  • Once we receive and inspect the item, we’ll process your refund within 5–7 business days.

  • Refunds are issued to the original payment method.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

  • We recommend using a trackable shipping service.